Hello to my rare, yet existent, readers, and sorry that I hadn’t been around as of late – university, work and life in general have been quite hectic. I won’t delay my rant; let’s get right into it, shall we?
So, for the few, whoever they may be, I’m going to reveal (out of obligation in order to understand the context of this rant) another fact about myself: like many of us First-World-students out there, I have a casual time job – I mean, we need to support our youthful lifestyles somehow, don’t we? I mean, it’d be ideal not to have a job but instead have a steady flow of income streaming into your bank account, leaving you to be more than comfortable. But no; of course that isn’t the case.
Anyhow, that wasn’t exactly the fact. The fact is that I work in retail. Do not get me wrong, although this being the topic, I’m grateful for the fact that the first ‘real’ (well, as real as it can get when you’re after a casual time job of decent wage while you’re a student) job I managed to obtain via an interview and retain it for however long it has been (I’d give it maybe 9, maybe even 10 months, so clearly, the term ‘retain’ is used quite loosely here). But that doesn’t stop me from feeling somewhat and somehow victimised.
So, I’m not sure whether you personally have endured the position of a retail assistant, or you know of someone who has, but for those who haven’t, sure, the pay is average (at least, it’s what my age group is supposed to earn, as opposed to the wage of those who work in food services who are paid a smaller amount), but words cannot express the mental and emotional endurance it requires. And this having been my first job, my God, it hit me like a brick wall. Coated in concrete. Then encased inside iron sheets.
Mind you, myself and various other individuals attained a position for the holiday period – at that point, I can’t say I had that much to complain about. I mean, there were the odd things here and there I didn’t understand or did wrong, but I was certainly not alone. And luckily for a few others and yours truly, the manager had decided to keep us on. Hurrah for me, right?
But since then, the holidays have finished – no more relaxing and socialising whenever I’m not earning my pay. Instead, I got to ‘delightfully’ replace those blissful days with university. As mentioned in a prior post, I’m not exactly the happiest of the bunch as far as my tertiary education is concerned; the commute and the contact hours are deadly by itself, let alone the assignments and the obligation to be always socially conscious. Anyhow, what I am trying to say is that, with the new job and university life joining forces, I began to feel that aforementioned brick wall. I didn’t come out of it unconscious, but I have felt delusional and depressed from the stress.
So, the cause of my downfall: the job. Like I had said, I’m grateful, truly. And there are great discount perks as well, and I personally think that having such a person-to-person contact job has helped me to be at least slightly more sociable and outgoing – or as far as my socially inept character has enabled me to grow. But still… At the end of my shift, every time I am amazed at the sloppiness and inconsideration of people. I understand that being the customer, you have the right to, I suppose, utilise the assistance to its fullest – I mean, they’re working in order to come into our store and purchase whatever products, and essentially, that’s what us assistants are doing. Yet, I think everyone has taken this too far. For instance, we have certain clothes folded on tables out the front of the store – obviously, they’re often popular items so that customers are lured inside. I can accept a few of these items being unfolded and tossed around to see what it’s like, et cetera, but I find that, despite each pile having the same item but in different sizes, there are always those people who don’t seem to understand that. By this I mean that even though a whole pile may be of the same style, there is an individual who, for some unknown reason, will go through half the pile and unfold everything to their fullest extent, just to check that they are actually the same. Then leave them there, because she only realised at the end of her expedition that she was no longer interested in it.
Then there are the coat hangers. I personally didn’t realise how difficult people found hanging clothes up to be mind-blowingly excruciating. If I had received even 5 cents for every time someone had put the item back in (obviously) the wrong spot (which causes problems when they carelessly place them on racks labelled for items of reduced prices, when the item is full price), the item was hung up inside out or backwards, the hanger itself was backwards, or they hadn’t even bothered to hang them (instead just left them on the floor), then, no joke, I probably would not need a job to fund the rest of my life.
We also get these customers who ask whether we have anything in the storeroom. People, if we had them, and there was space for them or there was a lack of that item, do you not think that us workers have got the common sense to put them out? I understand that retail may not be deemed as the most ‘academic’ job, but we are not stupid. And many of us are actually trying to do what we can in order to make things easier for you, and ultimately to get you to purchase items, despite being treated like the lowest of servants. Then there was this one time when a lady (with a guy, who was clearly her son) comes in and asks whether we had the jacket that was displayed on the mannequin. I reply with something along the lines of ‘we’ve sold out’ (but phrased much more politely and amicably). To this, in order to satisfy her precious son, who does not seem as into the jacket as she makes it seem, the lady asks if the jacket on the mannequin is for sale, to which I respond that it is not – we’re not allowed by the manager to sell them, as 1) it requires the dismantling of the mannequin 2) there would be nothing to replace the removed jacket with since we’ve sold out, and 3) we’re prohibited from selling those, as the styles on the mannequins are set by the company. To this, she questions as to why we’re advertising clothing which we don’t sell. Now, she didn’t query this in so much as an aggressive manner, but she clearly had an intention to be a smart-arse, as she adds that annoying, ‘cheeky’ smile at the end. To that lady: do you not understand what the term “sold-out” means? I am trying to tell you that we sell them, but we have run out because you were too late. We’re probably going to get more, and when we do, we’re not going to put them all on different mannequins and not sell them. You’re not being smart, so stop trying belittle me, because this is not my fault, and I am not being daft. Go home. Please.
And the change rooms. The state of these change rooms have been on the verge of pushing me into a metal breakdown. I get that you might leave clothes you try on on the floor for you to clean up later on when your heart desires – I mean, I do it too – but this isn’t your home; not even remotely close. And if it was, next time you’re around, feel free to vacuum the place as well. You don’t understand how time consuming it is to grab the twenty-or-so items you have so kindly left behind, turn them back inside-out, hang them up or fold them, then return them to their original location in a store which rearranges itself monthly, while having to focus on customer service, shoplifters, and the cashier. Especially when your selfishness results in us assistants being told off by our bosses, regardless of how hard we have been working.
I know I have been going for ages, but there is still plenty more to come, so if you have not yet figured out that this is an extensive essay and a half on why I am despising my retail job at the top because it is merely adding unwarranted stress on top of my other concerns, I am telling you now that by no means are you obligated to read on (assuming that you have made it this far!)
Customers. Ugh. There are the few that are the sweetest, or the funniest; just those handful of people who don’t have a life goal to ruin your shift. Thank you. Genuinely, bless you. But for the rest of you… Like many other retail stores, we’re required to promote other items while we’re serving customers. I’m not sure if you don’t know this, but we HAVE to ask you whether you wanted to buy this item for this reduced price, or sign up to our mailing list. So with that amazing revelation, do not give us the dirtiest look you can muster because we are doing our jobs, and also do not cut us off rudely or comment condescendingly – we don’t come into your office job, shuffle and tear forms and documents, and shout obscene comments at you about what you’re doing wrong. Also, many of us who work here are not that inept or deceitful: we do not go out of our way to lie to you about our refund and exchange policy, so do not come back a few weeks later being adamant that you were told otherwise regarding your unwanted items; and no, when we ask you whether you want to make a charity donation, we are not pocketing these funds for ourselves. That would be stealing. That is illegal. We are not thieves. Do you get it now? Or would you like a picture? And there is one manager. The rest of us are simply casual workers. So when I imply that I’m just a casual, doing as I am asked, and the manager is not here today, do not persist your concerns. I have clearly addressed them to the best of my ability – I had a customer who, throughout a discussion, repeatedly said “Oh, I couldn’t give a shit etc. etc. it doesn’t affect me etc. etc. But is your manager here?”. If you don’t care, I can’t do anything about your problem, and I have said the manager is not here… Why are you still here? I have found that, even though I have been in retail for under a year, many of the people need to understand that a lot of the problems are not our fault – if they are, they were not done intentionally, and we sincerely apologise, and will do what we can to rectify this. Yes, you might be slightly annoyed, but many people take far too an aggressive and abusive stance – don’t yell at us, because we already feel guilty, and it probably makes us more nervous and panicked, and more likely to make another mistake. Just because you have clearly had a bad day does not, in the slightest way, give you the permission nor the justification to ruin another individual’s day, especially when they’re doing what they can to help you out. Ugh!
I’m fine with you guys bringing food into the store – it’s fair enough: in the shopping complex, buy some food, look and buy some merchandise. Seems reasonable. But do not be a slob. Don’t just leave your empty coffee cups and drink bottles and food wrappers wherever your heart desires. This is not a tip. And even more, don’t leave unfinished food and drink lying about. But on top of this, if you spill something, don’t just walk away and leave it for us to discover, because I’m not sure if you knew this, but we don’t consider that half a cup of juice and unfinished burger that you spilled and left on the ground to be anywhere near the likes of treasure. It’s disgusting. Next time I you’re at your office job, I might accidentally spill 2-minute noodles, a cup of coffee, and a mystery meal over your desk. And do you know what I’ll do? I will deliberately make eye contact with you, before running away. Cheers.
Lastly (I think I’m slowly running out of steam – lucky you!), the inequality within the workplace. I understand that depending on how long people have been working at the store, the manager’s clearly going to place more trust in, or is going to have a better relationship with some than others. But at the same time, if we are all (besides the manger, obviously) placed under the same category of casual time, and we get the same menial tasks to do, a sense of equality needs to be accomplished. But that is not the case, of course. The manager always has the one or few favourites – yes, they might get a talking to if they do something wrong, but clearly no where near the extent to us non-favourites. Lucky me. The one example that has recently frustrated me is this: a few of us worked one day; it was the manager’s day off. The store got shredded apart by customers, and this being our jobs, we naturally do what we can to tidy up the store while still accommodating to our customer’s needs. Come closing, we get half an hour to tidy up and vacuum. Did what we could, in all honesty, by with 30 minutes, there’s only so much you can do regardless of effort input. I’m sure we would have stayed a bit longer tidying up, but we’re actually not allowed without prior permission, since we can’t extend our shift and expect additional pay for that extension. So we leave, thinking that the store was in a better, if not manageable condition for the next day (which none of us were working, but others and the manager were). And we get a lovely text from the manager the next day reprimanding us for the atrocious state of the store and how this was not acceptable. We understand that the store wasn’t great, but in all honestly, we thought he was exaggerating, and is it really fair to base what he is seeing without having an understanding of what the store was like before our tidying? Being the emotional vulnerable wuss that I am, I take this on board but with a heavy heart, which had actually ruined several of my subsequent days, with the words of the text running through my head at a not-so-healthy frequency. But here’s something else: the week before, the manager had closed the store – and naturally, when we leave, he is supposed to check everything is fine, and that the doors are locked for the obvious reasons. Next day when I worked, the person who had opened mentions how half the doors were not locked. But who is going to call the manager out on this? Are we going to tell the head office for him to receive a text message stating his poor behaviour and unsatisfactory actions? Of course not. It does not matter the extent of wrongdoing the top-dog does, because even if we were to notify some high, mighty and superior boss, this will probably backfire onto us. On top of this, last shift, the same group and I (the ‘naughty’ people who left the store messy) are working together again. Get there in the morning, what do we see? The store is horrible, and the workers of the day before had not even vacuumed. Guess who was there working as well, though. Yup, the manager. Because he was there, he can excuse it, since he knows that everyone tried their best. Did he get a text castigating his standards? I guess not. And this just sucks.
So yeah, I think I’m vented out – whether or not there were more points, I’m too knackered to continue on.
This massive post should hopefully make up for the lack of posts lately, enjoy!
#FirstWorldLife